We have set out below the terms and conditions which apply to information shown in the pages of www.top-pets.co.uk ("the Web Site") and to the ordering of any products from the Web Site. By placing an order, you agree to and accept these terms and conditions.

 

Web Site Information

The material in the Web Site is copyright toTop Pets UK or our content and technology providers and partners. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of this information.

We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

 

The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
 
We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

 

You may order products from the Web Site by submitting a completed order form through the check out procedure.

We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within 3-4 days, subject to manufacturer availability.

 

Please note that payments will show on your bank/card statements as 'Generic Logistics', this is the company we use to handle our secure online transactions.

The price of the products will be the price quoted in the Web Site at the time we accept your order.

In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
Payment is made by credit card at the time we accept your order. (The credit cards we accept are listed on the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your credit card.

Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

 

We will arrange for delivery of the products you order by the method and to the address which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within 3-4 days, subject to manufacturer availability.

 

You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.

If you cancel your order after we have despatched the products, then you must return the products to us at the address mentioned within our company information page. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service to ensure receipt.

You can no longer cancel your order once you have opened the products sealed packaging or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

 

Our promise to you

At Top Pets, our customer's always come first, we always listen to our customers and try to improve the quality and service we offer. Our success is completely dependent on your total satisfaction. If you have any complaints, Please send a email to sales@top-pets.co.uk and we promise to reply within a 48 hour period.

 

Top Pets UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at webmaster@top-pets.co.uk. Our goal is to make your shopping experience as enjoyable and hassle free as possible and to provide you with the convenience of buying online from the comfort of your own home. All sales are processed via respected payment processors, providing the highest available level of data encryption, so you can be sure that all your personal and credit card details are safe and secure.

 

Please note that you will be liable for any local country or state taxes, should these arise.

 

• You understand that the supplier will not issue refunds for any partially used or damaged orders.
• You further agree that you are aware of and are responsible for all laws in your country, including but not limited to customs, tariffs, and taxes applicable.

 

By ordering, the Customer acknowledges it has agreed to the incorporation and acceptance of these Terms and Conditions.

 

Top Pets reserves the right to change the terms & Conditions without notice.